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Frequently Asked Questions

Here you find answers for the most frequently asked questions around the iPhone application JourSail.

Where do I find help for using JourSail?
Are the updates for JourSail free of charge?
Will my entered data be save when I install an update?
How can I delete entries (cuises, stages or entries)?
What about backups?
JourSail doesn't start anymore. What can I do?
How can I delete JourSail and install a fresh copy?

Please note, that if you delete JourSail and reinstall the application all data you have entered so far will be lost.

1. In the first step you have to remove JourSail from your iTunes library. You'll find JourSail within the tab "applications".

2. Delete JourSail from your iPhone. Just hold your finger tip pressed on the JourSail-Icon on the home screen until all application icons start to move. Then you can press the little "x" in the upper left corner of the JourSail icon and confirm the delete action.

3. Now you are ready to download a fresh copy of JourSail and install it again. Please be sure that you are logged into the iTunes AppStore with the same account, you used when purchasing your copy of JourSail.
Look for JourSail in the AppStore and click "buy". The following dialog will inform you, that you already purchased this application, but can download it again free of charge. Click OK to start the download.

Please also have a look into the manual of your iPhone or iPod Touch and make sure you are familiar with using iTunes.

JourSail was designed and developed by Medienkonzepte and RockAByte. Do you need help or support? Email us at info@joursail.com for quick assistance. If you like to express praise, criticism or anything else, please use that address as well.